Volkswagen e-Golf

The panoramic sunroof frame on my 2017 Volkswagen Golf has suffered a complete structural failure, exhibiting clear stress fractures and vertical cracking in the polycarbonate surround material. This factory defect allows severe rainwater ingress into the headliner, directly exposing the side-curtain airbag modules and surrounding electrical wiring to water damage, creating an immediate restraint system and safety hazard for occupants.

The contact owns a 2017 Volkswagen Golf. The contact stated that while driving on several occasions at various speeds, the messages Service Vehicle - Place Vehicle in Park and Transmission Error were displayed, with an audible chime. The “Gearbox Overheating” warning light was illuminated. The vehicle felt as if the transmission was in neutral(N), and the RPM became elevated, and the A/C stopped blowing cool air. The vehicle was turned off and restarted and independently reset. The vehicle was…

The contact owns a 2019 Volkswagen Golf. The contact stated that the turbocharger failed to operate as needed. The vehicle was taken to the dealer, and the mechanic informed the contact that during the inspection, the rear coil spring fractured. The contact researched and became aware of NHTSA Campaign Number: 19V188000 (Suspension), which was associated with the failure; however, the VIN was not included. The contact stated that the dealer had replaced the turbocharger assembly after the…

While driving at approx 65 mph on a highway, I heard a loud thunk from the left rear side of my 2015 VW Golf and the car swerved a little bit. I was thankfully able to control the car and get myself to safety. A family member looked under the car and the broken coil spring was clearly visible, with a very sharp end at the point it broke, right next to the tire... could have been a disaster. I had the car towed to a local VW dealership where they confirmed the broken spring and replaced both…

15V483000 (VW Recall Code 69L2) was issued for 2014 Volkswagen Golf's indicating a clock spring affecting a cable that powers the air bag. This is indicated also by the airbag emergency light coming on. I believe a similar, if not the same, issue is occurring in my 2015 VW Golf. Furthermore, the issue has affected all mechanical buttons on the steering wheel. I had taken my vehicle to a VW mechanic that indicated a recall had been issued for this problem. However, upon my own further…

Rear strut completely broke

I am reporting a severe safety system failure regarding the airbag deployment force on a 2016 Volkswagen Golf SE. The vehicle was involved in a collision where the frontal/side air bag safety systems engaged. While the impact speed was moderate, the airbag deployment was violently disproportionate, resulting in severe, direct injuries to the occupant rather than providing the intended safety cushioning or protection. The force of the deployment appeared heavily uncalibrated, acting as a primary…

Vehicle brought in for Recall 20UF (fuel tank suction pump fire risk) on 04/15/2026. Upon pickup after approximately one week of dealer service, a strong chemical odor was present in the cabin that did not exist prior to service. Odor persists despite cabin air filter replacement with activated charcoal filter, professional carpet shampooing, and extended airing out over several weeks. Dealer dismissed concerns and suggested owner pay for cabin filter replacement which had no effect. VW's own…

Took my car into VW in Johnson City TN because my millage has been dropping drastically. Went from about 420 miles to a tank, down to less than 300. There is hesitation and jerking when I accelerate as well as a gasoline odor in the cab of the vehicle after refueling. Service manager said there was no code thrown and when he took it for a drive her drove “conservatively” and the mpg was normal. They did not physically inspect the fuel pump jet and gaslit me saying it was how I’m driving.…

SUPPLEMENTAL INFORMATION OF ODI COMPLAINT NUMBER 11740201. I am submitting critical supplemental information to my active safety complaint regarding a 2018 Volkswagen Golf SportWagen (1.8T engine). My primary safety issues are a severe drop in fuel efficiency (cut completely in half), heavy vehicle hesitation/jerking during acceleration, and a powerful raw gasoline smell inside the cabin immediately after fueling. These symptoms heavily align with the known physical failures covered under…