Volkswagen CC

The vehicle was brought to Bill Jacobs Volkswagen in Naperville, IL to have three open, mandatory federal campaigns and emissions modifications completed. The dealership is actively practicing illegal 'recall steering' by holding the vehicle hostage. The service department refuses to perform the free federal campaigns unless the owner first authorizes between $2,500 and $3,000 in unrelated diagnostic and repair fees out of pocket. The dealership falsely claims that the vehicle must be 'brough…

I received a recall for the airbag. No lights were on in my car, so I brought in in for the service. I picked up my car, it seemed ok. I went to the gym. When I restarted my car every single light was on on the dashboard. When I brought it back to the dealer they said oh its the ABS module they just go and they are expensive to replace. I think they broke the module when they did the airbag. They offered to get me a rebuilt one, so I had it put in. Now when it rains my tires are spinning…

A prior recall that was supposedly fixed, broke again. Submitted several complaints with Nhtsa and Volkswagen. Volkswagen said i had to pay a fee to verify what was wrong with my vehicle because the recall had already been fixed before. Months of waiting and waiting for an appointment and then vw would still not refix the recall. So years and years went by before the recall was recalled and vw sent out notice. Only to schedule you vehicle for service months out and then call and cancel because…

I am reporting a recurring safety-related defect involving the factory-installed infotainment touchscreen in my 2017 Volkswagen Passat SE Technology. The touchscreen intermittently malfunctions in several ways. At times, the entire infotainment system freezes and becomes completely unresponsive, preventing access to any controls. The screen also has developed dead spots where touch inputs do not register. Additionally, it sometimes registers phantom touches, responding to inputs when the…

The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags). The contact called the three closest dealers but no assistance with transporting the vehicle or offering an alternative option for repair was provided. The manufacturer was also notified of the failure and refused to help. While requesting to speak with a manager, the contact was informed that a supervisor would provide the same response. The contact feared for her safety…

The contact owns 2017 Volkswagen Passat. The contact stated that while driving at approximately 15 MPH, with the Forward Collision Avoidance system activated, the vehicle failed to detect another vehicle and the vehicle was involved in a crash. The air bags did not deploy. There was no injuries sustained. A Police report was filed but the information was not provided. The vehicle was vehicle was taken to a dealer where the failure was not duplicated. The manufacturer was notified of the…

The contact owns a 2012 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (Air Bags). The contact stated that the air bag warning light was illuminated. The vehicle was taken to the dealer, but the dealer refused to perform the repair until the contact paid for a diagnostic test for an internal communication error code. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately…

Car accident and all left side airbags deployed but not the drivers airbag which we had the recall repaired on.

Clockspring Recall. Horn not working, buttons on steering column not working, when turning steering wheel it makes a clicking noise, sounds like spring being pulled, driver side air bag light is illuminated on dash.

Vehicle has an excessive gasoline smell coming from the driver front of the vehicle- mechanics have not been able to determine the exact location of the problem.