NHTSA Data Explorer
Ram ProMaster City
Data refreshed May 30, 2026
Select a model year to filter results to that year of the Ram ProMaster City.
Complaints
100
Active records
Recalls
10
Active records
TSBs
383
Active records
Filing history
Monthly totals over the last 20 years. Click a legend item to show or hide that series.
Reported severity
Based on consumer complaints filed since 2000. Recalls and TSBs do not include severity data.
Deaths
0
Injuries
2
Crashes
2
Fires
3
Top reported issues — Ram ProMaster City
Click a category to expand its values.
Operating state
Reporting mechanism
Engine behavior
Performance issue
Transmission/drivetrain behavior
Condition issue
Fluid issue
Thermal issue
Electrical issue
Driver assistance issue
Noise
Vibration/harshness
Lighting behavior
Safety restraint behavior
Safety restraint issue
Smell
Starting behavior
Braking behavior
Infotainment behavior
Powering on/off behavior
Steering behavior
Access/entry issue
Communication/network issue
Recent change
Recent filings
The 10 most recent filings for each type.
2022 RAM PROMASTER CITY
Filed Dec 8, 2025
On March 19, 2025 upon driving my car home from a 1 hour commute I sensed a unique, uncommon smell - like some sort of electrical component burning. I parked the car in my garage, turned it off and went inside my house. Within 5 minutes the engine was producing gray smoke followed by fire. The car went up in flames in less than 10 minutes. The fire spread to the attic and burned most of the house. I read recently that according to NHTSA, 292,000 ProMaster vans built between 2018 and 2026 are…
2017 RAM PROMASTER CITY
Filed Dec 8, 2025
Vehicle is failing oil consumption test at 97,571 miles. They are saying it’s burning excessive oil due to failed piston which ran had an open recall for . I’d like my vehicle to be considered for oil consumption test and possible motor replacement.
2017 RAM PROMASTER CITY
Filed Jun 20, 2025
The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. The vehicle was taken to the dealer and confirmed that the oil level was extremely. The dealer performed an oil consumption test. The test showed that the vehicle…
2018 RAM PROMASTER CITY
Filed May 7, 2025
The contact owns a 2018 Ram Promaster. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the engine seized, and the steering wheel seized. The vehicle was started, and the vehicle was driven to the residence. The failure occurred intermittently; however, the failure became a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The…
2017 RAM PROMASTER CITY
Filed Mar 24, 2025
It is consuming a lot of oil after 5 thousand miles went from 5.5 quarts to 3.4 quarts
2018 RAM PROMASTER CITY
Filed Mar 8, 2025
My vehicle has shut off on several occasions while driving. No oil or engine light appeared on, but my oil was very low. No ill or negative indicators came up whatsoever. The vehicle stopped in places which I was not able to stay or park at. Some people were honking because my vehicle was blocking traffic. I believe the first time I encountered the problem was around 106,000miles. The problem has continued up to now at 120,00miles. Dealerships and myself have added oil but the problem…
2017 RAM PROMASTER CITY
Filed Feb 28, 2025
The contact owns a 2017 Ram Pro Master City. The contact stated that while the vehicle was stopped, the engine vibrated abnormally and there was a fuel-burning odor on the interior and exterior of the vehicle. The contact stated that while attempting to accelerate, the vehicle briefly lost motive power before the vehicle returned to normal functionality. The General Warning Light” was illuminated. The failure became a regular occurrence, and the oil level was abnormally low. The vehicle was not…
2017 RAM PROMASTER CITY
Filed Feb 26, 2025
Oil consumption issue with the engine: there was an extended warranty on the engine but it apparently expired July of last year. I bought the vehicle in April, but the warranty did not show up under any recalls or Carfax report. I discovered the oil consumption problem at the end of July and have been getting the runaround from several dealerships. Finally made some headway today by starting the oil consumption test, but they called me an hour or so after the appointment to tell me Stalantis…
2015 RAM PROMASTER CITY
Filed Jan 2, 2025
The contact owns a 2015 Ram Promaster City. The contact stated while operating the vehicle, the message Service Hill Holder remained illuminated, and the vehicle experienced harsh driving and would not properly shift into gear. The vehicle was taken to the local dealer who reprogrammed the PCM under NHTSA Campaign Number: 16V529000 (POWER TRAIN); but the failure persisted. The contact stated that eventually,y the vehicle failed to start. The local dealer and manufacturer were notified of the…
2021 RAM PROMASTER CITY
Filed Dec 12, 2024
Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to each other, during covid and all the issues that that brought to supply chains and manufacturing. One I could have chalked up to bad luck. Two is just too much of a…