NHTSA Data Explorer

Ram ProMaster City

Data refreshed May 30, 2026

Select a model year to filter results to that year of the Ram ProMaster City.

Complaints

100

Active records

Recalls

10

Active records

TSBs

383

Active records

Filing history

Monthly totals over the last 20 years. Click a legend item to show or hide that series.

Reported severity

Based on consumer complaints filed since 2000. Recalls and TSBs do not include severity data.

Deaths

0

Injuries

2

Crashes

2

Fires

3

Top reported issues — Ram ProMaster City

Click a category to expand its values.

Operating state

34

Reporting mechanism

28

Engine behavior

26

Performance issue

20

Transmission/drivetrain behavior

16

Condition issue

15

Fluid issue

15

Thermal issue

15

Electrical issue

7

Driver assistance issue

6

Noise

5

Vibration/harshness

5

Lighting behavior

4

Safety restraint behavior

3

Safety restraint issue

3

Smell

3

Starting behavior

3

Braking behavior

2

Infotainment behavior

2

Powering on/off behavior

2

Steering behavior

2

Access/entry issue

1

Communication/network issue

1

Recent change

1

Recent filings

The 10 most recent filings for each type.

2022 RAM PROMASTER CITY

Filed Dec 8, 2025


Fire

On March 19, 2025 upon driving my car home from a 1 hour commute I sensed a unique, uncommon smell - like some sort of electrical component burning. I parked the car in my garage, turned it off and went inside my house. Within 5 minutes the engine was producing gray smoke followed by fire. The car went up in flames in less than 10 minutes. The fire spread to the attic and burned most of the house. I read recently that according to NHTSA, 292,000 ProMaster vans built between 2018 and 2026 are…

2017 RAM PROMASTER CITY

Filed Dec 8, 2025


Vehicle is failing oil consumption test at 97,571 miles. They are saying it’s burning excessive oil due to failed piston which ran had an open recall for . I’d like my vehicle to be considered for oil consumption test and possible motor replacement.

2017 RAM PROMASTER CITY

Filed Jun 20, 2025


The contact owns a 2017 Ram Promaster City. The contact stated that while coming to a stop, there was gray smoke coming from the exhaust pipe and the engine. The check engine warning light was illuminated. The contact who is a certified mechanic, performed an oil change and became aware that the engine was extremely low on engine oil. The vehicle was taken to the dealer and confirmed that the oil level was extremely. The dealer performed an oil consumption test. The test showed that the vehicle…

2018 RAM PROMASTER CITY

Filed May 7, 2025


The contact owns a 2018 Ram Promaster. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. Additionally, the engine seized, and the steering wheel seized. The vehicle was started, and the vehicle was driven to the residence. The failure occurred intermittently; however, the failure became a persistent failure. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The…

2017 RAM PROMASTER CITY

Filed Mar 24, 2025


It is consuming a lot of oil after 5 thousand miles went from 5.5 quarts to 3.4 quarts

2018 RAM PROMASTER CITY

Filed Mar 8, 2025


My vehicle has shut off on several occasions while driving. No oil or engine light appeared on, but my oil was very low. No ill or negative indicators came up whatsoever. The vehicle stopped in places which I was not able to stay or park at. Some people were honking because my vehicle was blocking traffic. I believe the first time I encountered the problem was around 106,000miles. The problem has continued up to now at 120,00miles. Dealerships and myself have added oil but the problem…

2017 RAM PROMASTER CITY

Filed Feb 28, 2025


The contact owns a 2017 Ram Pro Master City. The contact stated that while the vehicle was stopped, the engine vibrated abnormally and there was a fuel-burning odor on the interior and exterior of the vehicle. The contact stated that while attempting to accelerate, the vehicle briefly lost motive power before the vehicle returned to normal functionality. The General Warning Light” was illuminated. The failure became a regular occurrence, and the oil level was abnormally low. The vehicle was not…

2017 RAM PROMASTER CITY

Filed Feb 26, 2025


Oil consumption issue with the engine: there was an extended warranty on the engine but it apparently expired July of last year. I bought the vehicle in April, but the warranty did not show up under any recalls or Carfax report. I discovered the oil consumption problem at the end of July and have been getting the runaround from several dealerships. Finally made some headway today by starting the oil consumption test, but they called me an hour or so after the appointment to tell me Stalantis…

2015 RAM PROMASTER CITY

Filed Jan 2, 2025


The contact owns a 2015 Ram Promaster City. The contact stated while operating the vehicle, the message Service Hill Holder remained illuminated, and the vehicle experienced harsh driving and would not properly shift into gear. The vehicle was taken to the local dealer who reprogrammed the PCM under NHTSA Campaign Number: 16V529000 (POWER TRAIN); but the failure persisted. The contact stated that eventually,y the vehicle failed to start. The local dealer and manufacturer were notified of the…

2021 RAM PROMASTER CITY

Filed Dec 12, 2024


Cracked cylinder head requiring full engine replacement at ~80,000 miles. Out of warranty. This is one of two vehicles, purchased at the same time from same dealer in 6/2021 with the same engine failure at ~80,000. Second vehicle is [XXX] . It is likely that these two vehicles came off the assembly line fairly close to each other, during covid and all the issues that that brought to supply chains and manufacturing. One I could have chalked up to bad luck. Two is just too much of a…

Data sourced from NHTSA's public datasets. Issue classifications are generated by Repair Surge. About this data.

Updated May 30, 2026. Refreshed nightly.