Jeep Cherokee

My 2020 JeepCherokee has been disabled at Jeff Wyler Springfield Jeep since 10/13 after suffering a drivetrain failure on 10/11.My vehicle exhibited a severe mechanical grinding noise,locking front wheels,& a 'Service 4WD' warning light while driving, un-commanded engagement of snow mode,& of the e-brake upon parking. Upon inspection 10/14,the tech claimed no codes appeared but stated the transmission required replacement.I contacted my warranty company to start a claim. On 10/15,the advisor…

Unsafe to drive. PTU failure had it towed to the dealership and I can't afford the repair. They want me to drive it home anyway.

The contact owns a 2020 Jeep Cherokee. The contact stated that while operating the vehicle, the message Service 4WD was displayed with an audible alarm and an abnormal whirling sound coming from the transmission. The vehicle was taken to the local mechanic and was diagnosed with PTU failure. The vehicle was later taken to the local dealer who confirmed the PTU failure. The contact was informed that the VIN was not included in NHTSA Campaign Number: 26V290000 (POWER TRAIN). The contact stated…

The contact owns a 2018 Jeep Cherokee. The contact stated that while driving 55 MPH, the 4WD warning light illuminated. The vehicle was taken to a dealer, where it was diagnosed with PTU failure. The approximate failure mileage was 111,000.

2020 Jeep Cherokee Limited Service 4-wheel drive came on. Taken to dealer (Hillsborough Chrysler Dodge Jeep Ram) 2000 NC-86, Hillsborough, NC 27278 who confirmed a PTU failure. Part is on backorder; no other dealerships have the part.

1. Start/stop light always comes on since I purchased the vehicle in 2024 2. Svc 4wd light is always on within the past several months 3. Vehicle System Report indicates 10 items needs attention including the DTCM 4. Receiving error code C1494 for PTU Symptoms: A. Vibrating floor bed at left drivers side foot B. Slipping and sliding in the rear tires. The VIN has been excluded from all safety recalls, but I am experiencing a severe failure of the AWD/4WD. The dealership that I bought it…

I have a 2019 Jeep Cherokee with around 52000 miles on it. The SVC 4WD light came on, and so I looked up potential recalls. It looks like my particular VIN was not part of the Recall (26V-290), but is having the same problem. I would love to know if this is something I can get taken care of by the dealership/Jeep, as it's a very expensive fix for something that should have a much longer lifespan. The dealer has the car, but tells me it's safe to drive (for now). There are some reverse to…

The contact owns a 2020 Jeep Cherokee. The contact stated that while driving at 65 MPH, the service 4WD warning light illuminated. The vehicle was taken to the dealer, where the failure was confirmed to be associated with an unrepaired recall. The contact was informed that parts were available only for vehicles with certified warranties and that parts were on backorder. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to complete the recall…

The contact owns a 2020 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 26V290000 (Power Train); however, the part to complete the recall repair was not yet available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was contacted multiple times regarding the recall, and on each occasion, the contact was informed that parts were unavailable.

The contact owns a 2022 Jeep Cherokee. The contact stated that while driving 35 MPH, the vehicle failed to switch to 4WD and remained in 2WD. The “Service 4WD” warning light was illuminated. The vehicle was taken to a service center, and a diagnostic scan was performed. The diagnostic scan retrieved a fault code associated with the PTU failure. The manufacturer was made aware of the failure by telephone. The contact was referred to the NHTSA Hotline for assistance. The approximate failure…