Ford Explorer

Head on collision occurred XXX. A man was traveling east on XXX and ran the light at the intersection of [XXX]. I was heading south on [XXX] and hit his white truck. My air bags did not deploy. Also, within the last year a seatbelt was not latching properly and I had to get it replaced. In addition to repairing the roof rack cover which flew off as I was driving one day. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

my transmission, like several others' I have spoken to, is about to lose reverse. The incident happened when i encountered a problem on the road and was UNABLE to put my car in reverse. I have taken it to several dealerships and nothing is ever done, it's been going on for years. Well now it's become more of a safety hazard since I do transport my children in the car.

The internal timing-chain-driven water pump on my 2019 Ford Explorer Sport 3.5L EcoBoost is failing. I began experiencing coolant loss and the cabin heat would turn cold while the vehicle was stopped or idling. The vehicle was professionally inspected by an independent repair facility. After diagnostic testing, the mechanic confirmed coolant leaking from the water pump weep hole and diagnosed a failing internal water pump. The water pump is located inside the engine and is driven by the timing…

My 2020 Ford Explorer experienced a catastrophic mechanical failure directly tied to active Safety Recall 26S48 / NHTSA Campaign 26V402000. While operating the vehicle, the transmission's internal parking pawl failed/shattered, completely locking the rear wheels mechanism. The vehicle is entirely immobilized and cannot move even an inch, even when the gear selector is manually turned to Neutral or when the Manual Park Release (MPR) tether is fully engaged. [1, 2] The vehicle had to be…

Moon roof is leaking from rain and snow and causing damage to whole interior

Ford Corporate office has responded with the following: “You are not responsible for paying the actually recall remedy out of pocket. The recall remedy has not yet been released. At this time, the costs being discussed are specific transmission repairs related to damages the recall may cause. The dealership is offering to complete those repairs at your expense, and we recommend keeping all receipts for potential reimbursement once the official recall remedy becomes available. Again, I want to…

The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 25V347000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer. The vehicle and the contact were informed that the B-pillar trim needed to be replaced. The dealer confirmed that parts were not yet available and that only half of the B-pillar trim could be replaced. The dealer stated that the remaining part needed to be provided by the…

The contact owns a 2012 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The vehicle was taken to a local dealer, and it was realized that both front A-pillar trims were loose. The vehicle was repaired using duct tape as a temporary fix for both front A-pillar trims. The manufacturer was made aware of the failure by phone. The failure mileage was approximately 159,000.

The rearview backup camera on my vehicle has malfunctioned and does not reliably display an image when the vehicle is placed in reverse. The manufacturer sent an official Customer Satisfaction Program notice acknowledging this as a known defect and offering a one-time no-charge replacement, stating parts availability was limited only until October 2026. When I brought the vehicle to an authorized dealership for the repair, the dealership was unable to complete it due to lack of parts and told…

The contact owns a 2015 Ford Explorer. The contact stated while the vehicle was parked, the contact's brother became aware that the driver's side exterior B-pillar trim was loose. The contact was concerned that the front driver's side exterior B-pillar would detach and fall off while the vehicle was being driven. The dealer was made aware of the failure. The contact was advised to contact the manufacturer. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The…