Audi Q5

Went to Mavis on Weber Rd in Bolingbrook, IL for front brake replacement on June 6, 2026. It took 6.5 hours when I was originally told when I called to schedule the appointment it would only take 1.5 hours, so it was obvious that something was wrong. Within 100 yards of leaving their parking lot after the service appointment, an obvious clattering was present. I immediately called them to let them know the replacement had not been performed correctly. Booked appointment with Audi of Naperville…

My 2018 Audi Q5 experienced significant water intrusion due to a failure of the panoramic sunroof drain system. Water entered the vehicle interior and traveled down into the electrical compartment, submerging the comfort module and damaging multiple wiring harnesses. This caused the vehicle to become inoperable and unable to start. Audi has issued Technical Service Bulletin 2075969/2 describing this exact defect. The bulletin states that the sunroof drain hoses can be kinked during factory…

Driving on May 20, 2026 near my home in Florida, power steering assist failed suddenly making it very difficult to steer. Red light on dashboard lit up indicating steering failure. According to a search of the NHTSA records, this is a known issue with these cars. (NHTSA Campaign 15V452000, Audi Action Code 48M1. If I had been on a highway or busy street, the sudden failure would have likely caused an accident. The car was towed to Windemere Automotive in Naples, Florida. The steering rack…

I wrote Audi to request escalation of an unresolved issue involving my 2018 Audi Q5, related to Safety Recall 90S9 (NHTSA Campaign 21V947000) for the gateway control module. Summary of the issue: My vehicle recently experienced a complete gateway control module failure due to water intrusion. I lost steering and brake assist warnings while driving, and the vehicle would not restart after being pulled over safely. It was towed first to the nearest Audi mechanic who diagnosed the issue as Recall…

I was turning left st an intersection. A car just passed and a truck wasn't close coming down the road the collision detection system caused the car to slam to 0. My neck is hurting and my daughter's back is hurting.

The lane keeping assistance system was engaged as we were traveling at approximately 55 mph and started around a right hand curve. The system aggressively jerked the car to the left and with the wheels on the rumble strip associated with the center double yellow lines. There was traffic flowing the opposite direction and we would have been head to head with an oncoming truck had the driver not stopped the car. The car has been to the dealer, they can not reproduce any issues with the system…

I had adaptive cruise control on in moderately flowing traffic on the highway. Without warning the adaptive cruise control on it's own turned off/disengaged and slammed on the brakes. I had not changed lanes nor had anyone moved in front of me. The weather was clear. My safety and the safety of those behind me was put at risk. I've taken the vehicle to the dealer and they have not been able to reproduce the issue yet. They inspected the vehicle and took it for an initial 7 mile test…

1) Rear subframe supports differential, axels, suspension, brakes, wheels and tires 2) If rear suspension fails , above noted assemblies will fall out of the car 3) Yes, dealer and independent garage have inspected and condemned 4) Manufacturer is aware of the problem, 5) No warnings or messages appeared, 6/29/26 at garage for oil change, garage was installing a subframe for another q5 so he was familiar with the issue

I was driving at highway speeds when a Transmission Malfunction warning appeared, and the vehicle lost the ability to accelerate. Once I was able to pull over and put the vehicle in Park, it completely lost the ability to engage Drive or Reverse, leaving me stranded. Important to note pulling over was difficult as I was on a highway driving ar 70mph speed and trying to locate safe space to stop avoid collusion. My car towed to the nearest dealership for repairs. Audi dealership confirmed the…

CORRECTION to NHTSA COMPLAINT #11745968 The Electronic Parking Brake (EPB) did not disengage when the vehicle was placed in gear from P to R to D while/after parked in an incline postion (see DTCs -Bozeman Audi invoice, 6/23/26). The EPB is designed to disengage automatically. There was a dashboard warning light --RED--symbol--brake failure that flashed when the ignition was started. The occupants drove the vehicle approx 50 ft before the vehicle's Automatic EBS and/or Automatic Parking…